BOOKING AND CANCELLATION POLICY
A 60% deposit is required in order to secure your booking.
PLEASE NOTE: Your booking is not finalized until your deposit has been received. This amount will then be deducted from the total amount due at the time of your appointment. Failure to complete the deposit will result in your booking being removed from our system and your allocated time may be given to someone else.
If you need to reschedule your appointment, you can either do this yourself by clicking on the link located in the booking confirmation (easiest way), or contact us.
If you choose to contact us, DO NOT text, please CALL US! Unfortunately not all text messages make it through, so calling is the best option to ensure you do not loose your deposit. If you choose to text, and we do not receive it, then you will unfortunately forfeit your deposit.
Please note, all deposits are non-refundable, however if a cancellation is made or you need to reschedule, we are able to transfer the deposit to a new booking provided 48 hours notice has been given.
Any cancellations in the 48 hours prior to your appointment will result in your deposit being forfeited, no exceptions.
If you are unable to provide 48 hours notice, you are able to send someone else in your place.
NO SHOWS will not be re-book.
Arriving late to your appointment may mean we have to shorten the length of your service, so as not to inconvenience our other clients.
PLEASE NOTE: The full cost of your service will still apply.
To qualify for a refill, you must have your refill applied within 3 weeks of your last appointment. Anything more than 3 weeks may require a full set. If you are unsure, please contact us prior to booking.
PLEASE NOTE: Unfortunately we do not complete refills if you are coming to us from another last artist. This is something we used to do, but we were finding that the quality of the work coming to us, was not at our standard. Our name and reputation is far too important to us.
The removal of your current lash extensions will incur a $20 removal fee in addition to the cost of the new set.