LASH AND BROW PACKAGES ARE NOW AVAILABLE

SAVE TIME AND BOOK YOUR APPOINTMENT ONLINE

PLEASE READ CAREFULLY PRIOR TO PLACING YOUR BOOKING

BOOKING AND CANCELLATION POLICY

A 60% deposit is required at the time of booking your appointment.

PLEASE NOTE: Your booking is not finalized until your deposit has been received. This amount will then be deducted from the total amount due at the time of your appointment. Failure to complete the deposit will result in your booking being removed from our system and your allocated time may be given to someone else.

Please note, all deposits are non-refundable, however if a cancellation is made or you need to reschedule, we are able to transfer the deposit to a new booking provided 48 hours notice has been given.

If you need to reschedule your appointment, you can either do this yourself by clicking on the link located in the booking confirmation (easiest way), or contact us.
If you choose to contact us, DO NOT text, please CALL US! Unfortunately not all text messages make it through, so calling is the best option to ensure you do not loose your deposit. If you choose to text, and we do not receive it, then you will unfortunately forfeit your deposit.   

Any cancellations in the 48 hours prior to your appointment will result in your deposit being forfeited, no exceptions.

If you are unable to provide 48 hours notice, you are able to send someone else in your place.

NO SHOWS will not be re-booked.

Times associated for each service are detailed on our website. If you book for a multiple services and decide at the time of your appointment that you wish to cancel one, full charges will still apply. 

LATE ARRIVALS

Arriving late to your appointment may mean we have to shorten the length of your service, so as not to inconvenience our other clients.

PLEASE NOTE: The full cost of your service will still apply.

REFILL POLICY

To qualify for a refill, you must have your refill applied within 3 weeks of your last appointment. Anything more than 3 weeks may require a full set. If you are unsure, please contact us prior to booking.

We book our refills a little different to most salons. All our refills are based on time. We recommend that you follow the guidelines detailed with regards to the time you should allow, however this is of course entirely up to you and your budget, though please keep in mind that if you book for a 45 min refill and it has been 3 weeks since your last appointment, though we will work as efficiently as we can, we cannot guarantee you will be brought back up to a full set. 

PLEASE NOTE: Unfortunately we do not complete refills if you are coming to us from another last artist. This is something we used to do, but we were finding that the quality of the work coming to us, was not at our standard. Our name and reputation is far too important to us.

The removal of your current lash extensions will incur a $20 removal fee in addition to the cost of the new set. 

ZIPPAY AND ZIP MONEY CLIENTS

If you are paying with ZipPay or Zip Money the total amount is payable prior to your appointment to avoid additional fees being charged to us.

When booking online, please scroll to the bottom of the service menu and select your service from the 'ZipPay Clients' tabs.

A ZipPay order will then be generated and emailed/text to you for approval. 

PLEASE NOTE: Failure to approve the order from your end within 24 hours, will result in your booking being cancelled. 

UNSURE WHAT TO BOOK? 

Please feel free to CONTACT US.

Whilst all bookings are to be made online, we are always happy to answer any questions you may have. 

BUSINESS HOURS

Tuesday: 9:00 AM - 3:30 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 10:00 PM
Friday: 09:00 AM - 5:00 PM
Saturday: 08:00 AM - 2:00 PM
Sunday / Monday: CLOSED

Appointments may be available outside of business hours. Please contact The Rabbit Room if you require an appointment outside the hours listed above. Additional fees apply.