BOOKING, rescheduling + CANCELLATION POLICY
THANK YOU FOR CHOOSING US FOR YOUR LASH AND BROW NEEDS! (THEY ARE NEEDS RIGHT!). PLEASE TAKE A MOMENT TO CAREFULLY READ OUR BOOKING AND CANCELLATION POLICIES SET OUT BELOW. BY BOOKING AN APPOINTMENT WITH US, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
BOOKING AND CANCELLATION POLICY
A 60% NON-REFUNDABLE booking fee is required to secure your appointment. This amount will then be deducted from the total amount due at the time of your appointment. Please not that we do not hold appointment times, and therefore your booking is not confirmed until your booking fee has been received. Any rescheduling or cancellations in the 48 hours (2 business days) of your appointment will result in your booking fee being forfeited. We do have a NO EXCEPTIONS policy, so please keep this in mind. If you are unable to provide 48 hours notice, you are able to send someone else in your place.
Whilst we understand that you may have a valid reason to need to reschedule last minute, please understand that we also have a business costs to cover.
Rescheduling within 48 hours of your appointment on 2 or more occasions will result in the full service cost of future bookings being due at the time of booking.
NO SHOW POLICY
Failing to attend your appointment, will result in the full amount of the missed appointment being payable before we will re-book you. You will also be required to pay for your new appointment in full.
RESCHEDULING YOUR APPOINTMENT
Though all booking fees are non-refundable, if you need to reschedule, we are able to transfer the booking fee to a new booking provided 48 hours notice has been given. If you need to reschedule your treatment, there are two (2) ways that you can do this.
1. CALL our salon on 0422 164 004 to do so. DO NOT text or use social platforms to let us know that you need to move your appointment. Unfortunately not all messages make it through, so calling is the best option to ensure we are able to transfer your booking fee to your next appointment. If you choose to message, and we do not receive it, your booking fee will be forfeited. If we are unable to answer the phone due to being with clients, we will call you back as soon as we can.
2. Use the RESCHEDULING LINK which can be found in your booking confirmation email. This is the quickest and easiest option.
TIMES ASSOCIATED FOR EACH SERVICE
Times associated for each service are detailed on our website. If you book for multiple services and decide at the time of your appointment that you wish to cancel one, full charges for all services booked will still apply.
Arriving late to your appointment will mean we have to shorten the length of your service, so as not to inconvenience our other clients. This means that if you book for a 60 minute lash refill, and arrive 10 minutes late, you will only receive a 50 minute refill.
PLEASE NOTE: The full cost of your service will still apply.
To qualify for a refill, you must have your refill applied within 3 weeks of your last appointment. Anything more than 3 weeks may require a full set. If you are unsure, please contact us on 0422 164 004 prior to booking. We book our refills a little different to most salons. All our refills are charged on time. We recommend that you follow the guidelines detailed with regards to the time you should allow, however this is of course entirely up to you and your budget, though please keep in mind that if you book for a 45 min refill and it has been 3 weeks since your last appointment, though we will work as efficiently as we can, we cannot guarantee you will be brought back up to a full set.
PLEASE NOTE: Unfortunately we do not complete refills if you are coming to us from another last artist. This is something we used to do, but we were finding that the quality of the work coming to us, was not at our standard. Our name and reputation is far too important to us. The removal of your current lash extensions will incur a $20 removal fee in addition to the cost of the new set.
Whilst we are a child friendly salon, we do have a few requirements if you are needing to bring your children along with you. Please keep in mind that there may be other ladies in the salon at the same time as you that are there to enjoy their time out and wanting to relax.
We ask that all children remain seated during your appointment and do not wander around. We ask that there be no eating in the salon. We ask that if your children are watching an iPad or similar, that the volume level be minimal so as not to distract other clients that may be lash napping. Bringing a pair of headphones for them is recommended. We ask that they do not approach the bed during your appointment.
This is your time out, your zen time, and we want you to relax and enjoy being pampered. If you are able, we do recommend that you find other arrangements for your children so you can fully enjoy the moment.
APPOINTMENTS OUTSIDE OF BUSINESS HOURS
Appointments may be available outside of business hours. Please contact us on 0422 164 004 if you require an appointment outside the business hours listed below.
A 20% surcharge will apply.
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PLEASE COMPLETE PRIOR TO ARRIVING AT YOUR APPOINTMENT
MONDAY: 9:00 AM - 5:30 PM
TUESDAY: 9:00 AM - 5:30 PM
WEDNESDAY: 9:00 AM - 5:30 PM
THURSDAY: 9:00 AM - 9:00 PM
FRIDAY: 09:00 AM - 5:30 PM
SATURDAY: 09:00 AM - 5:00 PM